Build a Career That Connects the World
Join Call Connect Business Solutions and be part of a dynamic, multicultural team driving global customer engagement.
Current Job Openings
Team Leaders / Floor Supervisors – Call Centre Operations
- Lead, motivate, and coach a team of call centre agents.
- Monitor KPIs and daily performance metrics.
- Ensure compliance with company policies and SLAs.
- Handle escalations and resolve complex customer issues.
- Support onboarding and training of new team members.
Customer Service Representatives – Telecoms
- Respond to telecom customer queries via phone, chat, and email.
- Troubleshoot mobile, internet, and broadband issues.
- Assist with billing, top-ups, and plan changes.
- Educate customers on products and service features.
- Maintain customer satisfaction and service quality.
Customer Service Representatives – Healthcare
- Handle appointment bookings and rescheduling.
- Assist with insurance claims and verifications.
- Maintain accuracy and confidentiality in handling patient data.
- Guide patients through billing and procedure queries.
- Provide empathetic and patient-first communication.
IT Helpdesk Support – 1st Line & 2nd Line
- Provide remote support for technical issues and system outages.
- Log, track, and escalate issues per SLA.
- Assist with hardware/software configurations.
- Support email, VPN, network, and password resets.
- Deliver timely and effective resolutions for end users.
Call Centre Agent – Hospitality
Manage hotel bookings, reservations, and guest inquiries.
Provide support for restaurant or event reservations.
Assist with loyalty program questions.
Handle feedback, complaints, and escalations professionally.
Maintain strong knowledge of client hospitality offerings.
Call Centre Agent – Aviation / Airlines
Assist customers with flight bookings and cancellations.
Manage loyalty accounts, missing miles, and upgrades.
Handle baggage tracking and post-travel queries.
Provide multilingual support for global passengers.
Uphold airline service standards with accuracy and empathy.
Call Centre Agent – Debt Collection
Call clients with overdue accounts in a respectful manner.
Negotiate repayment plans and payment timelines.
Maintain accurate records of all communication.
Escalate unresolved cases per procedure.
Ensure compliance with debt recovery and data privacy policies.
Submit Your Application
Ready to take the next step in your career? Complete the form below to apply for your desired position at Call Connect Business Solutions.
